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| Loyalty Circle is a consulting
company primarily oriented to the Latin American and Hispanic
markets. Our Objective is to help our clients implement successful
customer care strategies through a focus on an effective combination
of the human factor and intelligent technology applications. Latin American and Hispanic consumers represent a diverse market niche, one which is constantly changing and growing and has become more and more demanding with respect to quality and the level of service they expect to receive. Whether it’s banks, telephone companies or pension funds, companies are increasingly investing in developing loyalty strategies for their Latin American clients. In Loyalty Circle we strive to be an important ally of companies that desire to capture the loyalty of their Spanish-speaking clients, while differentiating themselves from the competition through strategies based on a broad knowledge of these particular clients. Our name, “Loyalty Circle”, reflects our philosophy: The loyalty of the client is obtained through a virtual cycle, which effectively combines the human factors, efficient processes and technology.
is an International Consultant for Call Centers and Customer Care. His areas of concentration are call center administration and strategy development for giving effective customer service. He is a certified associate of the Incoming Call Center Management Institute, (www.incoming.com), the industry leader with headquarters in Annapolis, Maryland, and is responsible for training call center managers as the institute´s representative for Latin America and Spain (www.incoming.com/espanol/s1spanish.html#leader). He is also a member of Global Partners, an association which brings call center consultants from the Americas, Europe and Asia together. He is an affiliate of the International Customer Service Association with headquarters in Chicago, Illinois. Gerardo Tablas regularly conducts seminars on Call Center Management and Customer Care Administration in the United States, Mexico, Puerto Rico, Spain and France. He has been an invited speaker on these subjects in such diverse places as Buenos Aires, Chicago, and London. He is currently an advisor to the Government of El Salvador for the design and implementation of a strategy for attracting international call centers to El Salvador as a means of creating employment and attracting new technology. Gerardo Tablas is fluent in Spanish, Portuguese, Italian, French, German and English. |
