Call center design and implementation
Call center auditing
Call center management
Training of call center managers

Call centers or contact centers, have become a strategic tool for interacting with the client. Its applications are diverse, including activities such as sales, marketing and customer care. More and more companies and organizations are desiring to maintain and expand their client base utilizing the services of a call center, however it is difficult to access the necessary information to respond effectively to the abundance of technical and operative questions. We at Loyalty Circle advise our clients on the design and implementation of call center projects and for each company find the answer to the follow questions:

- How does a call center relate to my company´s mission?
- What is the ideal size for my call center?
- Should I outsource this function?
- What is the most appropriate technology for
meeting my particular needs?
- Can I combine incoming and outgoing calls?

Our service includes the following activities:

- Call center design and implementation
- Call center auditing
- Call center management
- Training of call center managers
- Site selection