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Call
center design and implementation Call
center auditing Call
center management Training
of call center managersMANAGEMENT AND SUPERVISOR TRANING Management and supervisor training provides you with the tools necessary for managing a call center and reaching your goals and objectives. Important aspects of this training are: - The planning process for call center administration - Techniques of Real Time Administration - Techniques for monitoring agents - Coaching of agents and supervisors - Management vs. Leadership - Personnel Motivation The programs for management training are conducted in the call center itself, thus avoiding transportation costs and wasted time. Before the training commences, managers and supervisors are evaluated and interviewed in order to understand what the specific training needs are. |
