|
|
|
Customer
Care Auditing Design
of Customer Care Strategies Training
of Service Agents and Management Companies which desire to maintain their leadership position in a globalized market have realized that quality services based on the expectations of the client are the key distinguishing factor. In spite of being a relatively new tendency, more and more organizations are listening to their clients and being proactive to their wishes and preferences. Each member of the company from the General Manager to call center agents should have the best practices in customer care at their finger tips. At Loyalty Circle we will help you develop a multilevel strategy which will help you accomplish this. Customer Care Auditing After analyzing your company´s customer care practices, we will give you a report with our conclusions and a list of recommendations with concrete action points which, when implemented, will give you short-terms results. Some of the points we analyze are: - The mission and vision of the company as to how it relates to customer care - An analysis of the practices and policies relating to the client - The degree of client-orientation in your company - An analysis of processes - The level of your personnel´s empowerment |
