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Customer
Care Auditing Design
of Customer Care Strategies Training
of Service Agents and Management Training of Service Agents and Management A customer care action plan is of little worth if managers and line staff are not sufficiently trained, because they are the ones who will be in direct contact with the client. We offer custom-made programs for each group (management and non-management) which cover the following points in detail: - Customer care and its effect on the company´s success - How to exceed the expectations of your clients - Foundations for exceptional customer care - Design of a plan for managing customer care. - Listening to the client´s voice / how to draft and implement surveys to measure the satisfaction level of your customers. - “Coaching” and effective support activities for all who are directly involved in customer care. - Promoting a service culture within the company - How to improve customer care - How to maintain high customer care standards in periods of high demand - Customer care through the telephone - Customer care best practices - The client as our best ally in advertising the company - Strategies for fomenting client loyalty - What to do when clients have been poorly served - Techniques for handling irate customers - The internet and its customer care applications - How to use the internet for measuring the client´s satisfaction and loyalty - Teamwork and its importance to customer care - The importance of the internal client |
